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ITIL Foundation

Quick Stats

ITIL® certification can enhance the competitive edge of IT managers, directors, business analysts, and consultants.
ITIL® is a benchmark to measure performance against in IT projects or services.
Professionals with this certification earn close to 12lac INR per annum.

Benefits

Gaining Popularity
ITIL® is gaining more relevance and popularity across the globe
Most widely accepted approach to
IT Service Management across the world
Great value addition
Great value-add for the student’s resume, which can help him/her pursue a promising career
ITIL® Guidance
Apply ITIL® guidance for better performance at organizations
Find opportunities as
Business Manager, Project Analyst, etc. The program and certification also boost your salary expectation - an ITIL certified Service Delivery Manager earns close to 12lac INR per annum.

Who Should Attend

  • IT Professionals
  • Business Managers
  • Business Process Owners
  • IT Planners
  • IT Consultants
  • IT Architects
  • IT Audit or Security Managers  

Course Outcome

After completing this course, the learners will be able to:

  • Gain an understanding on service management and the service lifecycle
  • Know the common vocabulary used in service management based on ITIL
  • Gain a high-level overview of each of the service life-cycle stages
  • Understand the applicability of the various ITIL processes and functions
  • Prepare for the ITIL Foundation Certification Exam. 

Curriculum

  • Introduction and Key Concepts
    • What is Best Practice?
    • Key components of ITIL®?
    • What is Service?
    • What is Service Management? Who are Stakeholders? Characteristics of Process
    • What is Function?
    • Stages of Service lifecycle

Quick Stats

ITIL® certification can enhance the competitive edge of IT managers, directors, business analysts, and consultants.
ITIL® is a benchmark to measure performance against in IT projects or services.
Professionals with this certification earn close to 12lac INR per annum.

Benefits

Certification Exam
Prepares you for the ITIL® Foundation Certification Exam.
Helps you understand and implement
The best practices in IT services management effectively.
IT services and infrastructure management.
Increases employment opportunities for you in IT services and infrastructure management.
Industry recognized certification
Industry recognized certification from Manipal ProLearn on successful completion of the course.
Find opportunities
Business Manager, Project Analyst, etc. The program and certification also boost your salary expectation - an ITIL certified Service Delivery Manager earns close to 12lac INR per annum.

Who Should Attend

  • IT Professionals
  • Business Managers
  • Business Process Owners
  • IT Planners
  • IT Consultants
  • IT Architects
  • IT Audit or Security Managers

Course Outcome

Upon completion of this course, learners will be able to gain knowledge and understanding of:

  • Service Management and ITIL®
  • The ITIL® Service Lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Service management processes
  • Service management functions
  • Service management related generic roles
  • Role of technology and architecture
  • Skills, competence and training requirements

Curriculum

  • Introduction and Key Concepts
    • What is Best Practice?
    • Key components of ITIL®?
    • What is Service?
    • What is Service Management?
    • Who are Stakeholders?
    • Characteristics of Process
    • What is Function?
    • Stages of Service lifecycle
  • Service Strategy
    • Processes of the Service Strategy stage
    • Concept of Value
    • Concept of Service Assets
    • Key concepts of Service Strategy
    • High level overview of Service Strategy processes
    • Service Management Portfolio
    • Financial Management for IT Services
    • Business Relationship Management
    • Service Automation
  • Service Design
    • Processes of the Service Design stage
    • Four P’s of Service Management
    • Five aspects of Service Design
    • Key components of Service Design Package
    • Design Coordination
    • Service Catalogue Management
    • Service Level Management
    • Availability Management
    • Capacity Management
    • Information Security Management
    • IT Service Continuity Management
    • Supplier Management
  • Service Transition
    • Processes of the Service Transition stage
    • High level overview of Service Transition processes
    • Transition Planning and Support
    • Service Assets and Configuration Management
    • Definitive Media Library
    • Change Management
    • Remediation Plan
    • Release and Deployment Management
    • Knowledge Management
  • Service Operation
    • Processes of the Service Operation stage
    • High level overview of Service Operation processes
    • Event Management
    • Incident Management
    • Categorization of incidents
    • How incidents are prioritized
    • Functional Escalation and Hierarchic Escalation
    • Problem Management
    • Known Error
    • Purpose of KEDB
    • Request Fulfilment
    • Access Management
  • Continual Service Improvement
    • Processes of the Continual Service Improvement stage
    • PDCA
    • Steps of CSI approach
    • Different types of metrics for a service
    • Seven Step Improvement process
  • Functions
    • Four functions detailed in ITIL®
    • What are the responsibilities of Service Desk?
    • Types of Service Desk Organizational structures
    • Technical Management and Application Management
  • Roles and Responsibilities
    • RACI
    • What are the responsibilities of generic roles?

Quick Stats

Hadoop has been leading open source Big Data framework.
73% of organizations have already invested or plan to invest in big data by 2016
Big Data Specialists earn salaries anywhere between 6-15lac per annum.

Benefits

Increase the efficiency
Manage and increase the efficiency of people or teams working with you.
Increase the confidence levels
Increase the confidence levels of various stakeholders involved in service provision.
Master service
Master service management concepts.
Pursue a promising career.
Great value-add to your resume, which can help you pursue a promising career.
Find opportunities
Find opportunities as Business Manager, Project Analyst, etc. The program and certification also boost your salary expectation - an ITIL certified Service Delivery Manager earns close to 12lac INR per annum.
Better performance
Apply ITIL® guidance for better performance of your roles and team roles.

Who Should Attend

  • IT Professionals
  • Business Process Owners
  • IT Planners
  • IT Consultants
  • IT Architects
  • IT Audit or Security Managers

Course Outcome

After completing this course, the learners will be able to:

  • Implement the core concepts of ITIL® and enhance the service processes involved.
  • Implement ITIL® processes to handle activities pertaining the IT service industry more efficiently.
  • Know the common vocabulary used in service management based on ITIL® .
  • Gain a high-level overview of each of the service life-cycle stages.
  • Understand the applicability of the various ITIL® processes and functions.
  • Prepare for the ITIL® Foundation Certification Exam.
  • List and describe technical components like Web services, SOA, Agile development, application servers etc.
  • Identify the current trends in cloud computing
  • Explain the need for cloud security
  • Discuss how to maintain data security and network security

Curriculum

  • Introduction and Key Concepts
    • What is Best Practice?
    • Key components of ITIL®?
    • What is Service?
    • What is Service Management?
    • Who are Stakeholders?
    • What is a Function?
    • Characteristics of Process
    • Stages of Service lifecycle
    • Characteristics of Process
  • Service Strategy
    • Processes of the Service Design stage
    • Four P’s of Service Management
    • Five aspects of Service Design
    • Key components of Service Design Package
    • Design Coordination
    • Service Catalogue Management
    • High level overview of Service Design processes
    • Service Level Management
    • Availability Management
    • Capacity Management
    • Information Security Management
    • IT Service Continuity Management
    • Supplier Management
  • Service Design
    • Processes of the Service Transition stage
    • High level overview of Service
    • Transition processes Transition Planning and Support
    • Service Assets and Configuration Management - Definitive Media Library
    • Change Management - Remediation Plan
    • Release and Deployment Management
    • Knowledge Management
  • Service Transition
    • rocesses of the Service Operation stage
    • High level overview of Service Operation processes
    • Event Management
    • Incident Management - Categorization of incidents; How incidents are prioritized; Functional Escalation and Hierarchic; Escalation
    • Problem Management - Known Error; Purpose of KEDB
    • Request Fulfilment
    • Access Management
  • Service Operation
    • Processes of the Continual Service Improvement stage
    • PDCA
    • Steps of CSI approach
    • Different types of metrics for a service
    • Seven Step Improvement process
  • Continual Service Improvement
  • Functions
    • Four functions detailed in ITIL®
    • What are the responsibilities of Service Desk?
    • Types of Service Desk Organizational structures
    • Technical Management and Application Management
  • Roles and Responsibilities
    • RACI
    • What are the responsibilities of generic roles?

 

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